Welcome to Eridan. By accessing or using our website, services, and products, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

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1. General Information

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Eridan operates an online platform offering gemstones, rough stones, and custom cutting or recutting services. These Terms apply to all visitors, customers, and users of our website.

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2. Eligibility

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By using this website, you confirm that you are at least 18 years old or have the consent of a legal guardian and that you are legally capable of entering into binding agreements.

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3. Products and Services

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We make every effort to display accurate product descriptions, images, and pricing. However, due to the natural characteristics of gemstones, variations in color, size, and appearance may occur. All gemstone measurements and specifications are approximate unless stated otherwise.

Custom cut or recut services are provided based on customer instructions and material supplied. Eridan is not responsible for natural inclusions, fractures, or changes that may occur during the cutting process.

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4. Orders and Payments

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All orders are subject to acceptance and availability. Prices are listed in the applicable currency and may be changed without notice. Payments must be completed in full before an order is processed or shipped.

We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or availability issues.

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5. Cancellations and Refunds

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Cancellations and refunds are governed by our Cancellation Policy and Refund Policy, which form an integral part of these Terms of Service. Please review these policies carefully before making a purchase.

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6. Shipping and Delivery

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Shipping times provided are estimates only and may vary depending on destination, customs processing, and external factors beyond our control. Eridan is not responsible for delays caused by shipping carriers or customs authorities.

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7. Intellectual Property

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All content on this website, including text, images, logos, graphics, and designs, is the property of Eridan or its content providers and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

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8. User Conduct

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You agree not to misuse the website or engage in activities that may harm Eridan, its customers, or its services. This includes attempting unauthorized access, transmitting malicious code, or violating applicable laws or regulations.

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9. Limitation of Liability

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To the maximum extent permitted by law, Eridan shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our total liability shall not exceed the amount paid by you for the specific product or service in question.

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10. Third-Party Services

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Our website may contain links to third-party websites or services. Eridan is not responsible for the content, policies, or practices of any third-party platforms.

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11. Privacy

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Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

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12. Changes to These Terms

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We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Continued use of the website constitutes acceptance of the revised terms.

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13. Governing Law

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These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Eridan operates.

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14. Contact Information

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If you have any questions about these Terms of Service, please contact us via the information provided on our website.